Selected indicators showing progress towards our long-term goals under each capital.
Financial capital represents tangible resources in the form of a pool of funds available to the organization in connection with its operations. It refers to the available capital as well as the organization's debt and equity finance ability.
Our primary objective is to maximize the LOTOS Group's value for its owners. To this end, we optimize our capital structure and manage the Company in a manner ensuring financial liquidity and an appropriate level of operating stocks. Since we realize that maximization of the company value for its owners requires investment, we take care to maintain sufficient levels of capex and maintenance and replacement expenditure. We ensure the necessary funding for investment projects, while bearing in mind safety and protection of the organization's assets. Furthermore, we take steps to maximize the value of our sales, in particular of high-margin products.
Manufactured capital represents tangible resources and, depending on the industry, may comprise: buildings, equipment, machinery, technology, and infrastructure (e.g. roads, bridges, waste and water treatment plants) that are used in the production of goods and provision of services.
It is our objective to optimize the product mix and expand the LOTOS service station chain. We build our manufactured capital though obtaining new hydrocarbon production licences and effective use of those already held. The environment we operate in necessitates active search for new ways to diversify supplies of crude oil and other raw materials to secure operational flexibility. We seek to optimize manufacturing processes through implementation of innovative technological solutions, efficient management and use of our production assets, and reduction of failure rates for our plant and equipment. We devote much attention to the level of costs incurred to maintain our units and equipment in a proper technical condition and to ensure proper functioning of the plant engineering and maintenance system. With this in mind, we monitor the key infrastructure on an ongoing basis, while remaining committed to maintaining top quality of our products. We also seek to improve our potential in railway transport services.
Intellectual capital represents intangible resources based on knowledge. It comprises factors such as investments in R&D, innovation, employees' creative and intellectual capabilities.
Growth of the LOTOS Group is driven by innovation-oriented culture. We seek and employ new, innovative solutions and to secure financing for effective research that brings the expected benefits. We actively employ our organization's and staff's expertise and experience in all our projects. We profitably use of our patents and seek to obtain new ones, being aware of the need for constant development and improvement of the organization and its processes.
Human capital represents intangible resources made up of individual employees' skills and expertise, experience and motivation, as well as capacity to develop.
Since human capital is created by people, we take care of our employees' development and carry out programmes to ensure continuous improvement of their skills. We recruit qualified staff to bolster our organization, and strive to make productive use of the already available potential and experience. We aim to create a friendly workplace for our staff and develop corporate culture underpinned and governed by values.
Social capital represents intangible resources built by reciprocal benefits from trust and high-quality relations between the company and its social environment.
We are aware of our impact on the society and take care to manage it effectively. We make effort to build partnership-based relations with our suppliers, trading partners and customers, and ensure high-quality service, thus reducing the number of complaints and raising our customer and partner satisfaction levels. Local suppliers are part of our value chain; we seek to make use of their potential and support their further development. We are members of domestic and international industry organizations to empower ourselves with the experience of other companies, and share our capabilities in return. We do not neglect our social environment, consistently implementing CSR initiatives, and we take care to incorporate the social dimension in our image-building campaigns.
Natural capital represents tangible resources used by the organization in the production of goods and provision of services, including renewable and non-renewable resources.
We pursue our financial and production goals with care for the environment and in compliance with the applicable legal requirements and regulations. We implement solutions to optimize the use of natural resources, and carry out pro-environmental projects improving safety of our operations in this respect. For the good of the natural environment, we take steps to reduce the number of incidents, failures and accidents which may adversely affect it. We bear in mind the environmental dimension of our activities also in terms of logistics and transport optimization.